Oh, happy day! The internet is back. Wait until you hear what happened.
Yesterday afternoon, a very nice tech arrived to help with our dilemma. He checked outside our home and found no power. He would have to check connections located at the top of the hill from us. Richard mentioned that he had seen a guy up there working yesterday, hooking up a new neighbor. We made a joke that maybe this tech had unhooked us and connected the new guy with our connection. That's exactly what happened. Really?
Our guy was as appalled as us. But all is well now.